Emotional Intelligence in the Workplace

Part 3:  Improving Emotional Intelligence In The Workplace

Emotional intelligence (or "EQ") is the ability to perceive, understand, and manage one's own emotions, as well as to perceive and influence the emotions of others. Emotional intelligence is a “soft skill” that plays an important role in the workplace, as it can impact communication, teamwork, and overall productivity.

In this three-part blog series, we discuss EQ in the workplace.  In Part 1, we discuss the attributes of emotional intelligence and its importance in the workplace.   In Part 2, we discuss 5 tips on interviewing for emotional intelligence.  In this Part 3, we discuss ways in which emotional intelligence in the workplace can be taught and enhanced.  

Individuals with high emotional intelligence are often able to manage their own emotions effectively, remain calm in stressful situations, and empathize with the emotions of others. These skills can be particularly valuable in the workplace, where employees may be faced with difficult customers or co-workers, or have to navigate challenging projects or deadlines.   

Emotional intelligence is dynamic.   It can be improved over time with practice and intentional effort.   By applying the strategies below, you can train the EQ of yourself and your employees.  

Improving Emotional Intelligence In The Workplace

Emotional intelligence, though innate to some people, is a skill that can be learned and improved over time.  Here are some strategies that can be helpful in improving emotional intelligence among yourself and your employees:

1.  Model Emotional Intelligence

One of the best ways to teach emotional intelligence is to model it yourself. Demonstrate self-awareness, empathy, and self-regulation in your interactions with others.   Communicate with your staff, colleagues, and business counterparts with respect, and in a calm and thoughtful manner.  Demonstrate empathy and curiosity, ask deep and pertinent questions, and truly listen and watch for the replies.    Your employees will notice.  

2.  Use Role-Playing

Role-playing can be an effective way to help individuals practice social and emotional skills. Provide scenarios that require emotional intelligence skills and have individuals practice responding in a thoughtful and appropriate way.

3.  Encourage Reflection

Reflection can help individuals develop self-awareness and recognize their own emotions and behaviors. Encourage individuals to reflect on their actions and emotions in different situations and how they could improve their responses in the future.   This can be done through "lessons learned"  group brain-storming sessions after a business project has closed, through written checklists, and by providing a safe space for people to express their opinions.  

4.  Practice Mindfulness

Mindfulness practices such as meditation, breathing exercises, and visualization can help individuals develop self-regulation skills and reduce stress.    Encouraging time-outs during the workday for mindfulness and introspection can ultimately be very beneficial.  Get outside, take a coffee break, and get offline.

5.  Provide Feedback

Feedback can help individuals recognize areas where they could improve their EQ skills. Provide constructive feedback that focuses on specific behaviors and offer suggestions for improvement.   Avoid embarrassing others or putting others on the spot unnecessarily.  

6.  Offer Training and Development

Provide training and development opportunities that focus on emotional intelligence skills, such as communication, teamwork, conflict resolution, and leadership sessions.

7.  Use Assessments

There are several assessments available that can help individuals recognize their own emotional intelligence skills and identify areas where they could improve.

Teaching emotional intelligence requires patience, time, and effort, and can lead to a more positive and productive work environment, improved communication, and stronger relationships with others.

Continuous Improvement Is The Name Of The Game!  Use These Tips To Constantly Enhance EQ In The Workplace

Jennifer M. Settles, Esq. is a corporate lawyer with the Law Office of Jennifer M. Settles.   She advises clients on M&A transactions, commercial contracts, real estate matters, financing transactions and corporate law.  To schedule a free consultation with Jennifer, please call 602-617-3938, or email us through our Contact Form.

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