Emotional Intelligence in the Workplace

Part 1:  Emotional Intelligence And Its Importance In The Workplace

Emotional intelligence (or "EQ") is the ability to perceive, understand and manage one's own emotions, and to perceive and influence the emotions of others. Emotional intelligence is a “soft skill” that plays an important role in the workplace, and it impacts employees' communication, teamwork, and overall productivity.

In this three-part blog series, we discuss EQ in the workplace.  In this Part 1 we discuss the attributes of emotional intelligence and why EQ is important.   In Part 2, we discuss 5 tips for interviewing for emotional intelligence, and in Part 3, we address ways in which emotional intelligence can be taught and improved.  

Individuals with high emotional intelligence are often able to manage their own emotions effectively, remain calm in stressful situations, and empathize with the emotions of others. These skills can be particularly valuable in the workplace, where employees may be faced with difficult customers or co-workers, or have to navigate challenging projects or deadlines.

Demonstrating Emotional Intelligence In The Workplace

Below are four traits of emotional intelligence which are helpful in the workplace.

1.  Active Listening

Individuals with high emotional intelligence are often skilled at active listening, which involves carefully paying attention to what someone is saying, and responding in a way that shows that you have understood and empathized with their point of view.  Active listening also involves asking pertinent questions, including open-ended questions.   Active listening leads to enhanced creativity in the workplace and the development of strategic solutions to problems that may arise in business.

2.  Empathy

Understanding and empathizing with the emotions of others is a key aspect of emotional intelligence. This can be particularly valuable in the workplace, where employees may be dealing with a variety of challenges or difficult situations.  Putting oneself in someone else's shoes promotes understanding, and builds connections and trust.   Though often subtle, empathy is noticed and appreciated by colleagues and customers alike.  

3.  Skilled Conflict Resolution

Conflict is a natural part of any workplace, and individuals with high emotional intelligence are often able to resolve conflicts in a way that is productive and respectful.    Employees with high EQ tend to handle conflicts calmly, respectfully, and with a clear head, a trait which is highly advantageous in the workplace.  

4.  Self-Awareness

Individuals with high emotional intelligence are often self-aware, meaning that they have a good understanding of their own emotions and how those emotions impact others. Self-awareness can help an employee manage its own emotions effectively and avoid overreacting or becoming defensive in difficult situations.

Overall wellness in the workplace, including managing and focusing on EQ, is critical for business success.  

Emotional Intelligence Fosters Better Relationships And A Stronger Team.     EQ In The Workplace Ultimately Leads To Better Results.

Jennifer M. Settles, Esq. is a corporate lawyer with the Law Office of Jennifer M. Settles  She advises clients on M&A transactions, commercial contracts, real estate matters, financing transactions and corporate law.  See our FAQs for more information.   To schedule a free consultation with Jennifer, please call 602-617-3938, or email us through our Contact Form.

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